During Patient Experience Week (April 23-29), we’re spotlighting patient experience coordinator Madi Rodriguez! Rodriguez has been with Hillcrest Claremore for more than eight years. Before joining Hillcrest, she worked with the Head Start Program in New Jersey. Rodriguez moved to Oklahoma in 2014.
In her role as PX coordinator, Rodriguez visits all the facility’s patients to make sure they’re satisfied with their hospital stay. If there are any issues, she brings them to the attention of upper management so they can be addressed.